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F.A.Q

Cushy Crate is a Monthly YA Book Subscription Box! We spend many late nights reviewing Fantasy / Sci-Fi / Mystery books and brainstorming our monthly themes to dazzle and delight you!

After our theme and book is selected we carefully curate 3-5 high-quality bookish goodies to enjoy on your reading adventure!

By purchasing a Cushy Crate you are supporting artists and small businesses alike as we do most of our sourcing on platforms like Etsy, RedBubble and Society6. We also design and make some of the items ourselves!

All of this delivered in a pretty little parcel, right to your doorstep!

What you receive in a Cushy Crate box:

  • An exciting YA novel released within a month of our ship date.
  • Exclusive publisher and author goodies, signed bookplates and author letters.
  •  3-5 high-quality bookish goodies that are connected to our monthly theme!
  • Examples: stationary, bath & body products, wearables, candles, bookmarks, tote bags, mugs, etc.

Check out our past crates page to see some examples of items you will receive.

Pricing in Canadian Dollars (CAD):
  • The price of our box is CAD $50
  • Shipping is CAD $15 for Canada & US (with tracking)
  • International shipping is $30 (with tracking).
  • We have no control over postal rates and make zero profits on them

 

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Subscription Options:
  • Monthly Subscription:  You will receive our boxes every month until you cancel. Billing will happen immediately for your first purchase and renewals happen on the 22nd of every month.
  • One Time Purchase: If you are looking to purchase a single box or purchase a gift for someone, the one time purchase option is perfect for you! You will be billed immediately for your purchase and then we will never renew or bill you again.

You can view your billing and renewal dates and information in your account > subscriptions tab. If you have any issues or concerns please email us and we will ensure you are taken care of!

We ship WORLDWIDE via our magical flying ponies!

International parcels: Please note that we declare the value of $50 CAD on our boxes. The duties and fees are determined based on your country specifically and we have zero control and cannot advise you as to what the costs will be.

If you have any issues or questions please let us know !

Our boxes will be shipped out between the 20th – 25th of every month.

The timing on our box sale dates can be a bit confusing so just make sure to check on the subscription page as it will indicate which box you are subscribing to or purchasing. GENERALLY as an example – our July boxes will go on sale after the first week of June and stay on sale until the first week of July.

Once your box is shipped it should take approx:

  • 3-4 days to get to the USA
  • 3-7 days throughout Canada
  • 2 weeks for International

If you are using a coupon code from a rep and getting an error please note:

Coupons can only be used 1 time per person. Coupons can only be used on the Monthly Subscription plan.

If you have any other questions feel free to email us at hello@cushycrate.com

  • Head over to the MY ACCOUNT area under HELP in the navigation.
  • In the left menu, click on SUBSCRIPTIONS
  • Click on the VIEW link to the right of your subscription
  • You should see two big turquoise buttons that say CANCEL or SKIP THE NEXT BOX
  • Click one of those and VOILA!

 

If you have any other questions email us at support@cushycrate.com

Please send us an e-mail with more details, images of your product, social links, etc.

Suppliers, please note that we require samples of your product before we consider shipping it out in our boxes. Thank you for understanding the importance of quality and care that goes into our box.

Email us at hello@cushycrate.com

Due to the nature of our business and the fact that we purchase items immediately after renewals and subscriptions – we do not offer refunds on any purchases or subscriptions.

However, if you received a damaged item and contact us within 24 hours of receiving your shipment and we are happy to review and arrange for a replacement, discount or partial refund to be issued.

We understand there are a lot of book boxes out there and if you are as obsessed as us about getting all of them, you are bound to get a duplicate. We try to announce our themes fairly early and give good tips so that with a little research, you can figure out the book. and plan accordingly. However, if you’ve ordered/received your box and don’t like the book or it’s a duplicate – there will be no refunds or exchanges for these items.

THAT BEING SAID we are trying to roll out some options that might help with these issues:

  • Book only option – so your box would come with the book selection of the month + any publisher/author goodies including marketing materials, signed bookplates and letters from the author.
  • No book option – you will get the box with all the themed goodies but not the book

Let us know what you think of these options at hello@cushycrate.com

What Are You Waiting For?

Get cozy with an exciting read and
bookish goodies right meow!